Delivery of orders:
Orders will be delivered to the address specified by the customer, therefore, www.suministrossanitarios.com (Accessibility and Thermal Efficiency, SLU) does not assume any responsibility when delivery cannot be made as a result of the data provided being incorrect, inaccurate or incomplete. In the event that the delivery address is wrong or the recipient modifies it a posteriori, the costs incurred from the re-dispatch will be borne by the customer.
It is essential to indicate the contact information, name and telephone number of the person in charge of replicating the merchandise.
Delivery in Public Buildings, Offices or communities:
Deliveries to Hospitals, Hotels, Public Bodies and other places where access to the general public is restricted, will be delivered at the reception, or similar place, as long as it is not possible to deliver by hand to the recipient himself. In this case, an attempt will be made to collect the signature of the receptionist or similar, and the order will be considered as delivered, not assuming any responsibility derived from the moment after delivery. To achieve a more effective delivery of your order, we need you to ensure that you provide us with as much information as possible such as department name, room number, floor number, full name of the recipient.
Split orders
In the orders of several articles, when any of the articles is not available, the customer can choose between receiving his order in a single delivery, waiting for the other articles to be available or opt for two deliveries, in which case it will be supplied in a First shipment of the available items and in a second shipment the rest of the order. These factioned orders will be treated as separate orders for shipping costs.
Large volume order deliveries
Deliveries of heavy or palletized goods will be made at street level, transport companies are not obliged to upload this type of goods inside the home or warehouse, nor must they handle the load.
Other considerations:
Products expressly customized for a client at his request cannot be returned.
Returning an item
If when you receive your order you are not satisfied, you have a period of 7 business days, counting from the date of reception to execute the right of return.
Return from the shipping address:
In the case of a return, the shipping costs will not be reimbursed. In the same way, the costs of collection, handling or demerit will be borne by the client.
For the return of items, the product must be in perfect condition, in its original packaging and with the manuals, accessories or promotional gifts included where appropriate. Once the merchandise is received in our warehouses, and after checking its status, the amount will be reimbursed according to the payment method made by the customer.
Returns of products manufactured expressly for the customer's order will not be accepted.
Most of the manufacturers we work with in our online store do not apply demerit for the returns of products in perfect condition, the manufacturers that apply demerit are:
- Unisan, demerit -25%
- Asi (American Specialties), demerit -35%
In any case, the return of defective products and erroneous shipments will be accepted, being Suministros Sanitarios.com (Accessibility and Thermal Efficiency, SLU) who will take care of the shipping costs as long as the customer communicates this circumstance within two 2 business days counted from the date of receipt of the shipment.
To make your return, send us an e-mail through the following address:
administracion@suministrossanitarios.com
or by calling +34910069269
* Shipping costs will only be refundable in the case of wrong delivery or defective products.
DELIVERY TIMES The delivery period that appears on our website is indicative, it always refers to the transport since the merchandise is picked up by the courier company and never the period since the customer makes the purchase.